Terms & Conditions

WHO WE ARE

“We/us/our” Eden Mobility limited company number 05108932, registered office 16-20 High Street East, Scunthorpe, DN15 6UH who act as an Appointed Representative of, Mechanical Breakdown & General Insurance Services Ltd Authorised and regulated by Financial Conduct Authority, Reference number 306978. Registered Office: Cobalt Business Exchange, Cobalt Park Way, Newcastle Upon Tyne, NE28 9NZ Tel: 0191 2596378.

REGULATION

We are an Appointed Representative of Mechanical Breakdown & General Insurance Services Ltd who are authorised and regulated by the Financial Conduct Authority, 25 The North Colonnade, Canary Wharf, London E14 5HS (FCA) to sell general insurance products and provide credit broking services. Their FCA reference number is 306978. These details can be checked on the FCA register by visiting their website www.fca.org.uk or by contacting the FCA on 0800 111 6768.

OUR SERVICE

We are an intermediary acting on your behalf. Our service includes advising you on your insurance needs, arranging cover with insurers to meet your requirements and assisting you with any ongoing changes to the insurance we have arranged on your behalf. We are able to offer general insurance products.

YOUR CONTRACT OF INSURANCE – INFORMATION WE NEED TO KNOW ABOUT

You have a duty to provide a fair presentation of the risk which means you must make a clear and accessible disclosure of all material facts that you know, or ought to know. You must also provide sufficient information to make insurers aware they may need to ask further questions to uncover material facts. All information you give must be true and complete, before and during the life of the policy. Failure to make a fair presentation of the risk could lead to your insurer refusing or reducing claims payments, cancelling the policy or imposing additional terms, conditions or premiums.

A material fact is any fact which affects the judgement of a prudent insurer to accept your risk and, if having accepted the risk, determines the level of premium to be charged and/or which terms and conditions are applied to the policy. If you are in doubt about the information you need to provide please contact us.

AWARENESS OF POLICY TERMS

When a policy is issued you are strongly advised to read it carefully. It is the policy document, the schedule and any certificate of insurance that is the basis of the insurance contract you have purchased. Please ask our advice if you are in any doubt over any of the terms or conditions as failure to comply with policy conditions may result in your cover being cancelled or suspended and/or claims being refused.

REMUNERATION

Our remuneration is normally a commission payable to us by the insurer. In addition, for all policies, we reserve the right to make an administration charge of up to:

  • £10 for arranging your new policy
  • £10 for amending your existing policy, other than at renewal
  • £10 for renewing your existing policy
  • £40 for cancelling a policy
  • 2.5% for credit card payments

If you make a change, or cancel your policy mid-term which results in a return premium or are eligible for a retrospective rebate, we will retain any commission and /or fees to cover our administration costs. Mechanical Breakdown & General Insurance Services Ltd may also receive additional payments from insurers reflecting profitability and/or volume of business placed with them, these payments will be retained by them.

CLAIMS

If you have to claim on your policy or have been involved in an incident that may result in a claim you must notify us immediately. Telephone 0191 258 8175. Failure to do so may invalidate your claim. In an emergency, or outside our business hours, please refer to your policy for guidance. You should not admit liability, or agree to any course of action other than emergency measures to minimise a loss, until you have agreement from your insurer.

CUSTOMER PROTECTION

Our intention is to provide you with a high level of customer service at all times. If there are occasions when we do not meet your standards please contact us. If your concerns cannot be addressed immediately a full reply will follow within 8 weeks, unless we are waiting for information from another party, in which case you will be advised the likely timescale involved. If we cannot settle your complaint you may be entitled to refer it to the Financial Ombudsman Service.

FINANCIAL SERVICES COMPENSATION SCHEME (FSCS)

MB&G Insurance Limited are covered by the FSCS. You may be entitled to compensation from the scheme if we cannot meet our obligations. This depends on the circumstances of the claim. Insurance advising and arranging is covered for 100% of the first £2,000 and 90% of the remainder of the claim, without any upper limit. Further information about the compensation scheme arrangements is available from the FSCS at www.fscs.org.uk.

DATA PROTECTION

We will process any personal information we obtain in the course of providing our services to you in accordance with the Data Protection Act 1998. In administering your insurances it will be necessary for us to pass such information to insurers and other relevant product or service providers which may also provide us with business and compliance support.

We may also disclose details to relevant parties, as necessary, to comply with regulatory or legal requirements. We may contact you in order to promote products or services which may be of interest to you. We will not otherwise use or disclose the personal information we hold without your consent.

Some of the details you may be asked to give us, such as information about offences or medical conditions, are defined by the Act as sensitive personal data. By giving us such information, you signify your consent to its being processed by us in arranging and administering your insurances.

Subject to certain exceptions, you will be entitled to have access to your personal and sensitive personal data for which you will be charged a small administration fee. If at any time you wish us, or any company associated with us, to cease processing any of the personal data or sensitive personal data we hold, or to cease contacting you about products and services, please write to our Compliance Manager at the above address.

CLIENT MONEY

The FCA rules are designed to protect you in the event that an insurance intermediary fails or is unable to transfer:

  • any premium money it has received from you to the insurer
  • any claims or return premium monies that it has received from the insurer to you.

MB&G Insurance Limited are governed by strict rules pertaining to Client Money, set down by the FCA. Where monies are held in a client bank account interest may be earned on monies held, which will be retained by them. Agreement terms with different insurers vary as to whether they hold premiums as an agent of the insurer or not, when this is the case, the premiums collected are treated as being paid to the insurer. When they do not act as agent of the insurer you will be advised, and we will process your premiums in accordance with the FCA rules. They may transfer client money to another person, such as another broker, for the purpose of effecting a transaction on your behalf through that person. They remain responsible to you in respect of that money.

MISCELLANEOUS

These terms of business shall be governed by and construed in accordance with English Law. Please contact your advisor if there is anything in these terms of business you do not understand, need further clarification on, or with which you disagree.