If you have been unfortunate enough to be involved in an incident that requires making a claim on your insurance policy, there are some basic steps that you will be required to take out.
1) The first step will be to call 0191 258 8175 so that you can confirm who you are and that we can check your account premiums are all paid for.
2) We will then discuss the situation with you and check that the basis of your claim is valid. If the claim is valid, we will have to take some documents from you including proof of ownership, proof of purchase, photographic evidence of damage (if applicable), incident details and a police reference number (if involved).
3) We will carry out some basic checks from our end to make sure that the claim isn’t fraudulent, we’ll also perform some checks to make sure that any exclusions or limitations aren’t going to affect your claim before continuing.
4) After the above, we will then process the claim providing everything is genuine and the requirements have been met.